Director of Guest Services
Job Description
About TSG (Talent Search Group)
Talent Search Group (TSG) is the most local recruitment influencing entity in terms of partnering with very prestige’s organizations “Government”, “Semi governments” and "First class international institutions” with regards to engineering and infrastructure business within the Saudi Market such as AECOME (USA), Egis (France), Proger (Italy) etc,
Saudi Arabia is going through transition period in all aspects , hence this will reinforces the needs for undertaken projects that will contribute in serving the economic development and expected to increase the Saudi GDP by multi-label hundreds of $ billions per year. The strategy covers encompass several new established Cities, including major luxury tourism destination and international airports, hotel brands, resorts and etc upon completion through partnering with the leading global consulting.
Furthermore, we would like to announce that Talent Search Group (TSG) has been officially, signed and allocated several recruitment and hiring projects with Saudi governments semi-governmental (Key Projects; Mega and Giga) and leading and world’s trusted construction engineering, operating and infrastructure consulting firms.
So we are continuously thriving to achieve 2030 Saudi vision through finding the right talented candidates across the globe. This collaboration includes different complex entities, for example but not limited to, Ministries, Leading Funds, Governmental Companies, Commissions and Authorities, leading and international organizations.
"We always focus on cultivating professional relationships, networking, and attention to detail, which has greatly contributed to our success.
On a behalf of high-profile client, we are looking for outstanding Director of Guest Services to hire urgently, it is preferable to have work experience in Saudi Arabia or GCC.
Summary:
Our client is seeking a Senior Director of Guest Services responsible for ensuring top-quality guest experiences throughout their stay. This important role involves overseeing a diverse team of service professionals from front desk personnel to housekeepers, and everything in between. Some of the key responsibilities include hiring and training staff, developing and managing budgets, analyzing performance metrics, and working closely with other managers to enhance the overall guest experience.
Job Duties:
• Maintain excellent customer service standards throughout the hotel
• Develop and implement guest service policies and procedures
• Oversee training and development of guest service staff
• Ensure all guest requests and complaints are handled professionally and resolved to guest satisfaction
• Manage guest services budget and expenses
• Monitor guest feedback and implement changes to improve guest satisfaction
• Collaborate with other departments to ensure smooth and efficient operation of the hotel
• Handle VIP and group bookings, as well as special guest requests
• Stay up-to-date on industry trends and new technologies to enhance guest experiences.
