Director of Rooms
Job Description
About TSG (Talent Search Group)
Talent Search Group (TSG) is the most local recruitment influencing entity in terms of partnering with very prestige’s organizations “Government”, “Semi governments” and "First class international institutions” with regards to engineering and infrastructure business within the Saudi Market such as AECOME (USA), Egis (France), Proger (Italy) etc,
Saudi Arabia is going through transition period in all aspects , hence this will reinforces the needs for undertaken projects that will contribute in serving the economic development and expected to increase the Saudi GDP by multi-label hundreds of $ billions per year. The strategy covers encompass several new established Cities, including major luxury tourism destination and international airports, hotel brands, resorts and etc upon completion through partnering with the leading global consulting.
Furthermore, we would like to announce that Talent Search Group (TSG) has been officially, signed and allocated several recruitment and hiring projects with Saudi governments semi-governmental (Key Projects; Mega and Giga) and leading and world’s trusted construction engineering, operating and infrastructure consulting firms.
So we are continuously thriving to achieve 2030 Saudi vision through finding the right talented candidates across the globe. This collaboration includes different complex entities, for example but not limited to, Ministries, Leading Funds, Governmental Companies, Commissions and Authorities, leading and international organizations.
"We always focus on cultivating professional relationships, networking, and attention to detail, which has greatly contributed to our success.
On a behalf of high-profile client, we are looking for outstanding Director of Rooms, to hire urgently, it is preferable to have work experience in Saudi Arabia or GCC.
Summary:
Our client is seeking a Senior Director of Rooms, overseeing all aspects of the guest experience, from check-in to checkout and everything in between.
The director of rooms oversees all staff working in their department—including room attendants, butlers, concierges, etc.—and ensures that they are providing guests with an exceptional level of service at all times.
Job Duties:
• Overseeing the cleanliness of the hotel’s public areas, such as lobbies, hallways, and stairwells, to ensure they meet the standards of the hotel’s brand
• Managing the staff of room attendants who clean guest rooms, including hiring, training, scheduling shifts, monitoring performance, and disciplining employees when necessary
• Ensuring that all guests are greeted warmly at check-in and check-out, in accordance with company standards for customer service
• Working with housekeeping supervisors to ensure that housekeepers are properly trained on how to clean different types of rooms and equipment correctly
• Scheduling the cleaning staff’s shifts to ensure coverage throughout all hours in which the hotel is open
• Supervising the cleaning staff to ensure that they perform their duties effectively and efficiently
• Reviewing the condition of guest rooms after each cleaning and providing feedback to housekeeping supervisors about any issues that need to be addressed
• Reviewing incoming guest reviews to identify opportunities for improvement in the guest experience
• Maintaining a log of guest comments regarding their experiences with the hotel’s services or facilities in order to identify potential issues with staff performance or facility
