PBX Supervisor
Job Description
Rixos Qetaifan Island North
Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.
PBX Supervisor
Responsible for the supervision of PBX operations in accordance with Accor standards. Provides prompt, courteous, and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
What’s in it for you:
– Be part of a unique and complex resort in Qatar
– Take advantage of opportunities to be recognized for your professional contributions
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our academies
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
– Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
– Ensure that standards are maintained at a superior level on a daily basis.
– Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
– Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
– Maintain positive guest relations at all times.
– Resolve guest complaints, ensuring guest satisfaction.
– Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
– Maintain complete knowledge of scheduled daily activities; in-house groups; hotel extension numbers; beeper number/radios carried by hotel personnel; all special requests (DND, screen calls, etc.); hours of operation of each outlet; features and services provided by the Resort.
– Access all functions of the system.
– Route callers to requested guests or hotel personnel/department.
