Assistant IT Manager

Job Description

Rixos Qetaifan Island North

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

Asst. IT Manager

Responsible for the supervision and handling of day-to-day IT operations. The Assistant IT manager ensures that timely IT support is rendered to all departments, especially in areas with guest contacts.

What’s in it for you:

– Be part of a unique and complex resort in Qatar
– Take advantage of opportunities to be recognized for your professional contributions
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our academies
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

– Manage and support all the systems in the operations.
– Monitor the operation and security of all computer hardware and ensure that it is operating properly
– Perform regular system’s health check to ensure optimum performance of servers and network
– Ensure that all software runs with no output errors, no response time problems and functioning according to specifications
– Maintain accurate inventory and record of all hardware, software, and manuals purchased.
– Evaluate, test, and deploy all software and hardware upgrades to the server infrastructure
– Prepare a monthly report regarding the systems and issues related to smooth operation of application software
– Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups
– Assist in developing, implementing, testing and maintaining server level disaster recovery plans
– Manage & troubleshoot mailing, anti-virus and anti-spam system
– Oversee database backup, and perform recovery and recovery test
– Work closely with the rest of the team to provide end-user support and issue resolution
– Research, evaluate and recommend system technologies to support business requirements
– Create and maintain documentation for all processes and procedures
– Create and develop IT department policies, standard operating procedures, safety, and evacuation procedures.
– Ensure that the IT team has a complete understanding of and adherence to the policies, standard operating procedures, safety and evacuation procedures