Collection Manager

Job Description

Job Description
– Handles collections from customers and follows up timely on all past-due accounts.
– Manages the company’s AR aging and DSO (days sales outstanding) to acceptable levels.
– Evaluates the adequacy of Giza Arabia reserve for bad debts.
– Has an excellent understanding of the provisions in each of our referral contracts (i.e., the terms and conditions).
– Handles all requests from Corporate, outside auditors, (i.e., review and confirm Accounts Receivables)
– Acts as liaison between Collections and Operations in order to address missing documentation and review of short paid billings to identify and resolve based on acceptance or denial of that information. Also, addressing discrepancies with those departments in order to settle all payment related disputes.
– Prepares financial analysis on new account applicants in order to recommend credit limits, terms and details in regard to account performance.
– Reviews accounts in order to prepare spreadsheet analysis in Excel and to identify disputed items for resolution.
– Completes month-end reconciliation of all A/R accounts.
– Handles collection oversight and escalation.
– Reviews and oversees Accounts Receivable detail work.
– Provides invoices to customers and track re-billing efforts.
– Works with customers (i.e., Client Services, Revenue Verification, Sales) to negotiate and resolve disputes.
– Creates and maintains collection processes, documentation, and escalation procedures using "best practices".
– Tracks and communicates collection metrics and provides periodic reports (i.e. aging report).
– Drafts and maintains Corporate Credit and Collection Policy
– Identifies training needs for his team and assigns them to corresponding courses.
– Evaluates the performance of his/her direct subordinates and reviews and approves the performance evaluations prepared by his subordinates for their teams.