UC Project Manager

Job Description

The UC PM, as part of ESC service Build team, is an empowered project management role with full end-to-end responsibility to deliver and control results, time, resources and quality for all Voice and Video orders which include Contact Center, Business Talk, Audio Conference, FCC, B2GMS, B2GasS, BTOI, LVS, WTW DI/MT, OVP and telepresence.

Once the Projects/orders are signed, the UC PM is accountable for:
– Checking the Scope of the Request and validate the prerequisites
– Make sure the design is Validated and reviewed
– Coordinating the delivery chain (including NS chain for Business Talk over IP)
– Ask for the required resources
– Follow up the HW ordering and delivery
– Requesting configuration tasks
– Arrange for Acceptance Tests, Customer AT and Go lives if any
– Configuring directly Orange gatekeeper for the standard Orders
– Supervising SAT, setting-up the RFS and sending the SCN to the customer
– Handing over to operations
– Communicating the Voice orders progress towards the customer