Call Center Agent

Job Description

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

Responsible for answering customer calls, listening to their concerns, and solving problems. In charge of handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.

What you will do
– Manage inbound and outbound calls in a timely manner.
– Register customer requests on the system, record customers’ data and coordinate with other divisions in that regard.
– Provide quality, efficient, and non-judgmental telephone customer service to internal and external customers.
– Escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
– Conduct satisfaction surveys through customer calls.
– Prepare a report on call center activities.

Required Skills to be Successful

– Hard work
– Communication
– Teamwork

About the Team

The Call Center team is a group of highly motivated, collaborative, and fun, professionals across Egypt, looking for a member to add to the department.