Call Center Representative

Job Description

About the role
Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. Handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Department:

Customer care
– Answer all incoming and outgoing calls of the call center to respond to customers requests and achieve customer satisfaction.
– Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints.
– Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems.
– Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries.
– Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company’s products and services.
– Work on achieving its own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices.
– Use available learning methods and tools to develop your own skills.
– Use the available tools and systems to document customer requests and to provide the correct information and services.
– Update your own awareness of all the services and products provided by the company.
– Escalate problems, report suspected fraud, and provides relevant feedback to the Management in order to be updated with customer problems.