Customer Service Executive

Job Description

Position Title: Customer Service Executive
Employment Type: Full-time
Salary: up to 7K AED all-inclusive depending on experience and qualification
Job Location: Dubai, UAE

About the Client:
A well-recognized trading group for all telecommunications and satellite solutions, based in Dubai with global partners

Job Description:
• Maintain a positive, empathetic, and professional attitude towards customers and ensure excellence in customer-service
• Respond promptly to customer inquiries and channel service requests to different team within the company, ensuring complete follow-through until closure, including activation and deactivation of SIM cards
• Manage and maintain customer interaction service levels through various platforms such as voice, email, and chat
• Communicate with B2B and B2C customers through various channels such as walk-ins, emails, and voice contacts
• Acknowledge and resolve customer complaints, follow up on internal departmental service level agreements, and process orders, forms, and applications while ensuring follow-up with all internal and external stakeholders for optimum delivery of service