Spa Receptionist

Job Description

Job description / Role

Spa Receptionist

You are an ambassador for the exceptional Spa service . Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide for you and your family
– Learning programs through our Academies designed to sharpen your skills
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
– Career development opportunities with national and international promotion opportunities. The sky is your limit

What you will be doing:

– Greet, check-in, respond to requests and settle accounts while providing exceptional service
– Ensure individualized guest service through acknowledging and responding to their needs and expectation
– Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
– Deal with Spa guest and member queries
– Manager booking system by booking and cancelling appointments
– Provide advice on the facilities to guests and potential members
– Issue robes, lockers and towels
– Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales
– Proudly promote the hotel facilities, looking for opportunities to enhance ag guest\’s stay through up-selling