Spa Therapist

Job Description

Job description / Role

As a Spa Therapist you are responsible to coordinate with the Leader on the daily operation of the department, delivering high standard of spa treatments and services to all Guests.

What's in it for you:
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
– Liaise with the whole spa team and deal with queries in a professional and effective manner
– Perform massage sessions to members and Guests in accordance with the massage schedule
– Assist if required with contact and correspondence to Guests
– Prepare for and execute of spa services to all Guests
– Conduct body and treatment evaluation / reassessments for members and Guests on a regular basis with regards to the standards required
– Participate in promotional events and spa demonstrations
– Ensure spa operation follows SOP guidelines and regulations
– Handle customer complaints and therapy queries
– Provide usage reports on therapy services and ensure therapy room cleanliness at all times
– Control the stock and inventory for therapy products and spa consumables
– Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment
– Comply with the hotel environmental, health and safety policies and procedures