Front Office Receptionist

Job Description

Job description / Role

Front Office Receptionist

An exciting opportunity has arisen for a Front Office Receptionist to join our Rixos The Palm team. To provide exceptional service to the guests & maintains the overall efficiency of standards set.

What's in it for you:

– Register and process check in for all arrivals.
– Handle guest checkouts efficiently and professionally.
– Update guest information into the computer after a complete check-in.
– Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
– Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
– Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time.
– Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
– Handle issuance of guest room key cards and ensure effective control for guest security.
– Check and convey message, mail, and package to Guests.
– Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned.
– Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
– Handle safe deposit boxes in accordance with policies and procedures.