Trainer

Job Description

Job description / Role

Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you will be doing
At Chalhoub together we achieve excellence! As a Brand Trainer you will be responsible for imparting your knowledge and awareness of the Luxury Gifts/ Fashion or Beauty categories by using best training practices. You will also research and localise materials on the category and brands, and in collaboration with Group L&D, will develop the training material to be delivered. You will also support the front-liners with on-the-job learning, as well as with monitoring performance and training needs analysis.

– Conduct training needs analysis to assess the needs of the team
– Create, communicate, coordinate & implement the training calendar for the year
– Research, gather and localise brand material, and work in collaboration with Group L&D in the development of training materials
– Acquire product knowledge of new brands and train the team accordingly
– Leverage Group's available digital tools to digitalize training content
– Analyse training data to assess usage and gaps
– Create brand awareness at the frontline level and cascade important seasonal brand messages to in-store team
– Deliver the START program Category Training Day and Brand Training Days
– Provide training to the shop floor team by employing advanced product knowledge and best practice training techniques
– Monitor product training of the Delegation brands
– Introduce interior design training related to category / products sold
– Conduct evaluations on the Learners and effectiveness of the learning materials and approaches
– Recommend new learning materials and approaches to support the divisions needs
– Participate in Group L&D training events and best practice development
– Act as the Brand ambassador at internal and external events