F&B Hostess

Job Description

Job description / Role

Company Description

Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

What you will be doing:

– Provides a friendly and personalised welcome for guests
– Offers attentive service and adapts to any constraints guests may have
– Heeds any remarks made by guests and ensures follow-up
– Establishes good relations with guests, offering advice and fostering customer loyalty
– Completes the following tasks:
– Prepares the welcome desk and seats allocation. Takes the reservations and maintain reservation book
– Welcomes guests and provides best seats available
– Cleans and tidies the restaurant and preparation after closing
– Before every work shift, finds out about dish composition and any shortages
– Organizes his/her work to suit fluctuations in numbers, events and guests
– Ensures the equipment used remains in good condition