Telephone Operator

Job Description

Job description / Role

Telephone Operator

An exciting opportunity has arisen for an Telephone Operator join our Rixos The Palm team . To provide efficient service to the guests and maintains the overall efficiency of standards .

What's in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world !
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

– Receive each guest call in a professional and friendly manner.
– Maintain effective communication with all related department to ensure smooth service delivery.
– Handle every query in a polite and courteous manner and exceed guest expectations.
– Ensure guests are greeted by name upon calling as per Rixos Standards.
– Maintain an up to date knowledge of the hotel and local services.
– Maintain an awareness of guest profile through the fidelio guest profile system.
– Complete management's long distance call vouchers and record them on the traffic sheet.
– Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
– Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
– Take messages for guests and management as per the required standard