Learning and Development Specialist

Job Description

Job description / Role

Vision; Mission and Values
• Lead the implementation of departmental mission; values; goals and policies; demonstrate behaviours to represent and promote these and act as a catalyst in change management.

Work Programme and Project Management
• Plan; develop and manage the annual training programme based on defined L&D strategies.
• Negotiate priorities with head of departments based on resources; budgets and timeframes available to implement business critical operating plans. Plan and manage projects in adherence with the Quality and Standards Framework.
• Learning Solutions and Organisational Development
• Manage Alpha learning and performance needs and ensure high levels of customer satisfaction through innovative solutions that adhere to the ADDIE cycle of training and development.
• Propose and implement Business Partnership L&D solutions where appropriate.
• Ensure efficient utilisation of technology and resources.
• Diagnose learning and performance gaps. Recommend; design; develop; deliver and evaluate solutions to maximise performance and business impact.

Quality Management
• Internally verify and quality assure the work within the team; ensuring all work assignments and team processes adhere to the Quality and Standards Framework.
• Manage and monitor evidence for the achievement of the Quality and Standards Framework in preparation for internal and external audit and to recommend continual process improvements.

People Management and Development
• Actively partner with team members to identify and review performance objectives; competencies and development plans.
• Manage performance and promote self-directed learning in order to sustain a high calibre team.
• Work seamlessly with the three teams within the Strategic Commercial Service Initiatives team – Group Food & Beverage; Operations and Production departments to ensure maximum efficiencies and cross utilisation of resources and skillset.

Business Relationship Management
• Manage collaborative relationships internally with GLD managers and externally with business line managers.
• Ensure there is a consistent focus on understanding business needs.
• Provide consultancy to deliver effective L&D support whilst safeguarding the interests of Alpha Flight Services.

Change Management
• Provide strategic level input to people development initiatives.
• Align L&D solutions and develop and implement change programmes to maintain the department at the leading edge.
• Demonstrate experience and skills as a change agent; and deliver programme level change management for both process and system changes.
• Manage the change initiative and demonstrate tolerance for ambiguity in a dynamic business environment where priorities may change.