Back Office Support (EUS) – End User Support (Oman – Leading Telecom Domain)

Job Description

A – Accountabilities:

– Support top management clients and branches 24/7 service.

– Manage ITSM systems (TT – Reports).

– Monitor the status & progress toward resolution of all open incidents.

– Act as the first point of contact for all IT & technical queries for quick & efficient handling of IT incidents & service requests.

– Support the client’s environment such as Desktops, Laptops, and its related applications and hardware.

– Responsible for diagnosing & resolving hardware, software and the end users problems.

– Involved in the rollout of software updates and patches.

– Investigate specialist and complex IT support issues.

– Communicate with third party technical specialists.

– Maintain a wide range of computer hardware and software programs.

– Configuration and testing of any new hardware and software.

– Deploying new hardware and software

B – Experience:

2/- to 10/- years of experience

Skills

C – Education & Qualification

– Bachelor of industrial education (Electronics field) or any equivalent

– MCSE Mobility, MCSA Win10, CCNA, ITIL