Commercial Customer Support – MEA After Sales Backoffice

Customer Service
Egypt 🇪🇬
October 2, 2023

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Job Description

Company Description

About Syntegon Technology

Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let’s contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food.

Local office introduction in Egypt:

Since its establishment in 2012, PAEG has been focused on bridging the cultural and technical gaps between our partners and customers in Middle East and Africa and our plants all over the world. From a remote Hub of 5 employees, PAEG has grown to more than 30 employees serving the Food and Pharma Business and offering sales, after-sales, engineering and validation services.

The Egypt office is part of the Syntegon Group. Our mission is to establish Syntegon as a major regional partner for Food and Pharma and to improve the quality of life in Middle East & Africa by accompanying & supporting our customers to deliver the best & highest-quality products.

Job Description

THIS Job is a temporal Job vacancy – duration ONE YEAR – to cover for the maternity absence of one Assocaite. 

  • Quotations preparation for spare parts, upgrades and interventions using SAP.
  • Responsible for the orders management process.
  • Responsible for the coordination of goods delivery with the customers and Syntegon plants.
  • Responsible for claim management – warranty and repair processes.
  • Follow up on the payments with the customers and the plants.
  • Create invoices in the SIP system.
  • Handle credit note processes on the SAP system.
  • Maintain relationship with customers within defined region.
  • Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
  • Reporting to management on after sales figures and the marketability of goods and services within the region.

Qualifications

  • University degree in Industrial, Manufacturing, Mechanical or Mechatronics Engineering.
  • 3-5 years working experience in the after-sales environment.
  • SAP experience is a must
  • Good technical understanding related to the Pharma Machines industry sector is preferred.
  • Excellent customer management skills, strong interpersonal skills.
  • Fluent in English language is a must; French and German would be an asset.
  • Good communication skills.
  • Ability to handle conflicts and escalations.
  • Trustable and self-committed.
  • Flexible and willing to develop. Independent on daily business.

Additional Information

    • Experience with logistic in Pharma
    • clear priority setting, team player
    • PC literate with skills in MS Word, Excel, PowerPoint, and Outlook

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