Senior ServiceNow Developer / Analyst Egypt – Cairo – Orange Business
Job Description
Regular – Senior ServiceNow Developer / Analyst
Senior ServiceNow Developer / Analyst
ref :576188 | 28 Jul 2023
apply before : 03 Apr 2024
CityStars, Cairo, Égypte – Egypt
about the role
Job purpose
The OBS IT department is in charge of decision-making information systems, serving Orange Business Services different line of businesses such as marketing, pre-sales, sales, production, after-sales services, and customer-service for both France and international domains.
In this context, the ServiceNow development Cairo Team is a new team within OBS IT, aiming building customer and partner solutions using the Service Now platform and maintaining them. This is a main building block in helping the customers in their digital transformation journey.
Key Tasks and Responsibilities
The Service Now developer/analyst will be working closely with the technical lead, the SCRUM master managing the project and architect in addition to the product IT delivery manager.
In an Agile context, the service now developer/analyst is required to undertake the following responsibility:
Fully understand the ServiceNow ecosystem Maintain quality and ensure responsiveness of applications. Mentor, coach and collaborate with the rest of the development team to design and launch new features. Maintain code integrity and organization. Working with graphic designers and converting designs to visual elements. Understanding and implementing of security and data protection. Learn service now technology as needed. Build complex solutions using service now. Transforming business needs into functional / IT expressions. Studying the impact of any projects on the solution being built and proposing solutions in-line with the project needs and objectives. Working with the marketing and business teams to define the following: + KPIs definitions
+ SLA calculations
+ Acceptance testing.
Defining the interface contract with other back-office definition Tracking the user experience, collecting, analyzing and prioritizing the feedbacks in collaboration with our business owners. Release deployment support t as well as supporting the users during the early support life-cycle phase
To achieve all the above the developer/analyst will interlock and collectively work closely with the following stakeholders:
Marketing and business teams Project managers Delivery teams Production teams Application managers
about you
Functional Skills:
Excellent troubleshooting skills Strong ability to work in a team Excellent written and verbal communication skills Time management Autonomy to work on different issues Good mentoring and coaching skills Principles, methods and techniques for effective management of projects. Good knowledge about the agile methodologies Experience in IT solution design. Excellent functional understanding of some of the main telecommunication operations function (Service Delivery, IP reporting, Service Fulfillment, Service Assurance, Customer Relation Management CRM, Reporting, Billing) Sound understanding of IT industries, solutions and technologies including networks and IT services Excellent organizational and communication skills with the ability to analyze and summarize. Presentation, coaching and mentoring skills Customer experience awareness Excellent negotiations skills with the ability to propose solutions / alternatives and argue in addition to the ability to take initiatives. Excellent ability to listen while knowing how to convince and stay decisive.
Technical Skills:
Expertise in the following skills and technologies is mandatory:
Experience using advanced JavaScript libraries and frameworks such as AngularJS, ReactJS, etc.. Database (SQL server/MySQL/MongoDB/Cassandra) ITIL foundation knowledge (certificate is a plus) ServiceNow technology knowledge (certificate is a plus) Ability to write User Stories
Proficiency in the below is a plus:
in developing REST API (+ Swagger) code versioning tools (such as Git, Mercurial or SVN) Test tools (Code Quality / Vulnerability / Performance etc…) working in Agile and DevOps is a plus
additional information
Educational background:
B.Sc. in computer science or equivalent Fluent in English, French is a plus
Professional Experience:
5+ years’ experience in the IT field 2+ years’ experience as a Business Analyst
department
Chief Technology Info Office
L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génération, du cloud et de la cybersécurité.
Nos 30 000 femmes et hommes présents dans 65 pays, dont chaque voix compte, sont tous animés par la même détermination et le même esprit d’équipe, pour construire les solutions digitales d’aujourd’hui et de demain et créer un impact positif pour nos clients, pour leurs salariés et pour la planète.
Nous offrons des opportunités passionnantes grâce à des projets innovants dans la data et le digital, le cloud, l’IA, la cybersécurité, l’IoT, ou encore le digital workspace et le big data.
Venez vivre cette aventure avec nous !
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don’t hesitate to tell us about your specific needs.
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