System Officer

Job Description

JOB DESCRIPTION & NEEDED BACKGROUND
Required competency:
1. CRM System Capability/Experience
• Having knowledge and experience in Customer Relation Management (CRM) System.
• Maintaining and updating data in the CRM system to ensure accurate records of customer information
• Organizing and updating customer databases that contain information
• Coordinating with other departments to ensure that all CRM activities are functioning
• Must know how to analyze customer data
• Experience in managing Salesforce
• Proficient in Microsoft Excel and Powerpoint
2. IT Capability
• Can do troubleshooting of laptops, printers, networking, and servers
• Support colleagues for IT related issues
• Proficiency in Windows Server 2012 and managing Active Directory
• Background in networking
KEY SKILLS & ABILITIES :
? Has a background in Salesforce Data Loader
? Good knowledge in SQL query
? Good understanding in writing batch file scripts
? Communication skills (English)
? Facilitation and Presentation Skills
COMPUTER SKILLS: ? Salesforce
? Office 365 (Excel and Powerpoint)
? Adobe PS, AI & PR
? CMS (WordPress, etc)
? Windows Server 2012