Specialist, Fraud Risk

Job Description

About the Role?

Responsible for maintaining the balance between our customers and our MRSOOLs during delivery to ensure optimal service by encouraging a high acceptance rate and resolving any issues that may rise.

What Will you do?

• Responsible for day-to-day delivery operations.

• Assist with the implementation of new processes and procedures.

• Identify ways to improve customer experiences.

• Interact with couriers in answering questions and resolving issues.

• Troubleshoot and investigate fraud and troubled orders.

• Manage real-time fleet capacity.

• Ensure a smooth operation by coordinating communication with Customers, vendors, and other internal support teams.