Telesales Executive

Job Description

• Attend Inbound leads and qualify client based on their interest and intent to purchase
• Conduct outbound calls to potential customers from provided leads and databases
• Understand Dubai real estate and products to handle basic client queries
• Effectively communicate the value proposition of our company and offerings to generate leads and appointments
• Schedule qualified appointments for field agents to meet with potential clients
• Follow up on fresh leads, which are not attended to by the agents as and when when provided
• Overall follow up on leads and maintain accurate records of appointments in the CRM system
• Provide detailed information to potential clients about our available properties and services
• Ensure excellent customer service throughout the sales process, including pre-sales and after-sales support
• Address customer inquiries, resolve complaints, and provide guidance to potential clients
• Update and maintain client databases and records in the CRM system
• Collaborate with the sales team to track and report progress on sales activities
• Verify agents’ feedback by calling the leads and gathering proper feedback.
• Speak with potential prospects on company website chat window and WhatsApp and get their details in order to convert them to a lead
• Provide daily / weekly and monthly report to the line manager about work progress
• Work in collaboration with lead coordinator to ensure that leads are assigned in timely manner

Skills

• Bachelor`s degree or equivalent
• Ability to handle a high degree of stress and pressure
• Ability to make an average of 40 – 50 outbound calls per day
• Real estate experience would be an advantage
• Fluency in German, French, Arabic and other languages would also be an advantage
• Excellent interpersonal and written/verbal communications skills
• Strong communication skills
• Strong phone etiquette
• Exceptional organizational and negotiation skills
• Ability to work efficiently and accurately in a fast-paced environment
• Skilled in use of MS Windows and related Office products
• High energy and self-disciplined
• Previous experience in a Real Estate environment will be an advantage
• Excellent time management skills with the ability to multitask.
• Fluent in English
• Currently present in Dubai