Customer Service Representative

Customer Service
United Arab Emirates 🇦🇪
October 2, 2023

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Job Description

Position : Customer Service Representative

Location : Abu Dhabi

Nationality Preferred: Filipinos

Preferably: Females

Job Purpose

We are looking for a superb customer care representative to join our family and be a part of our growth. If you are a people’s person and sales driven, then this is the perfect opportunity for you.

 

Key Accountabilities

  • Communicate with customers and new inquiries via phone, email and chat
  • Converting leads to loyal customers
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Work with internal departments to meet customer’s needs
  • Data entry in various platforms
  • To manage good customer interactions and relationships
  • Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
  • Completes registering / filing / archiving of customer service-related documentation.
  • Identify the clients who show inclination towards the product but didn’t purchase it and follow up for these kind of customers for special deal and offering.
  • Sales calls, Closed sales, Follow-up activities

Skills

  • At least 1 – 3 years of relevant work experience
  • Good MS Office (Excel / Word / PowerPoint)
  • This role requires an individual who is fluent in written and spoken English
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Must work well under pressure and adhere to strict deadlines, be able to multitask.
  • Must be able to work well in a team environment
  • Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
  • To be results-oriented and proactive – able to get things done and achieve targets
  • Enthusiasm, and a willingness and drive to learn
  • Passion to develop strong and sustainable customer relationships

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