Customer Services Executive

Job Description

• Identify and assess customers’ needs to achieve satisfaction.
• Utilize available resources to offer precise information in a clear and concise manner.
• Adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills

• Proven customer support experience.
• Adept in using customer relationship management software to offer the best client services.
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Portraying impressive communication and interpersonal skills with good command of professional vocabulary.
• A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
• Excellent computer skills.