Customer Services Executive

Job Description

• Gauge client requirements to offer the perfect solution through fruitful interaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Collaborate with the managers to stay informed about changes in company rules and new projects.
• Troubleshoot and resolve product issues and concerns.

Skills

• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Adept in using customer relationship management software to offer the best client services.
• Adept in addressing client questions through effective telephonic conversation.
• Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
• Good time management and organizational skills that contribute to a rise in overall productivity.
• Excellent computer skills.

Preferred Candidate:

• Male – Indian / Filipino required for a Cleaning and Technical service company in Dubai with a minimum of 2 years of local experience with good communication and computer skills.

Salary: AED 3000 ( Transportation and Visa provided )