Learning & Development Officer
Job Description
Learning & Development Officer
Job Description
We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.
As an Learning & Development Officer you are responsible in assisting the Learning & Development Leader in managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:
• Analyse colleague development needs in the hotel
• Develop annual hotel colleague development plans and prepare monthly reports
• Develop and maintain hotel’s colleague development library and co-ordinate acquisitions
• Consult with the Learning & Development Leader for the co-ordination of colleague development courses
• Conduct colleague orientation to the company and hotel and ensure that all colleagues receive appropriate orientation, a copy of their job description, a handbook and local guide and information on Human Resources services
• Co-ordinate with the Human Resources Department and Housing Supervisor to ensure all new colleagues are shown around the housing complex for orientation and receive information needed
• Oversee on the job training of new and existing colleagues
• Oversee re-development of colleagues
Skills
Education, Qualifications & Experiences
You should ideally have a degree in the hospitality field with preferable minor experiences in a professional training environment and some knowledge in instructional methods and training techniques. You must have a good working knowledge of computers and the ability to navigate within a variety of software packages such as Excel, Word and PowerPoint along with excellent communication and presentation skills.
Knowledge & Competencies
The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all level of colleagues in a diverse environment, portray good customer service, interpersonal, team building and conflict resolution skills and posses following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Job Location Manama, Bahrain Years of Experience Min: 2 Located in the heart of Manama’s bustling financial district, Downtown Rotana is ideally situated for both business and leisure travellers within walking distance of local businesses, historic sites and the famous shopping hub of Manama Souq. Bahrain World Trade Centre and Bahrain Financial Harbour are only a few minutes’ walk away and Bahrain International Airport is just a 20-minute dr… ive. The 26-storey hotel boasts floor-to-ceiling windows throughout offering commanding views of the city. All 243 rooms and suites are furnished to the highest degree, giving guests the cosiness and warmth of home, as well as the splendour and modern five-star that can only be offered at Rotana. Four distinctive food and beverage venues including Teatro Downtown bring an elevated dining experience to the city. In addition 1,250 sqm of meeting space including a ballroom with natural daylight and a spacious pre-function area, seven meeting rooms and a business centre provide meeting and event solutions for all requirements. Guests with recreation in mind can access Bodylines Fitness & Wellness Club, exercise in the fully equipped gym or take a dip with a view in the rooftop swimming pool. Beirut, Lebanon Gefinor Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Learning and Development… Experience: 2 – 3 Years of Experience Doha, Qatar City Centre Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Human Resources… Istanbul, Türkiye Burgu & Tango Arjaan By Rotana Department: Human Resources and Recruitment Employment Type: Executive / Director We are currently seeking passionate, dynamic, and focused Human Resources professionals who… Amman, Jordan Amman Rotana Department: Human Resources and Recruitment Employment Type: Management We are currently seeking for passionate and dynamic guest focused Human Resources… Amman, Jordan Amman Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Human Resources… Beirut, Lebanon Gefinor Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Learning and Development… Experience: 2 – 3 Years of Experience Doha, Qatar City Centre Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Human Resources… Istanbul, Türkiye Burgu & Tango Arjaan By Rotana Department: Human Resources and Recruitment Employment Type: Executive / Director We are currently seeking passionate, dynamic, and focused Human Resources professionals who… Amman, Jordan Amman Rotana Department: Human Resources and Recruitment Employment Type: Management We are currently seeking for passionate and dynamic guest focused Human Resources… Amman, Jordan Amman Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Human Resources… Beirut, Lebanon Gefinor Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Learning and Development… Experience: 2 – 3 Years of Experience Doha, Qatar City Centre Rotana Department: Human Resources and Recruitment Employment Type: Mid-Career We are currently seeking for passionate and dynamic guest focused Human Resources…
