Workshop Manager

Job Description

We are seeking a skilled and experienced Workshop Manager to oversee the operations of our workshop facility. As a Workshop Manager, you will be responsible for managing a team of technicians, coordinating workflow, ensuring efficient utilization of resources, and maintaining high-quality service standards. Your primary goal will be to deliver exceptional customer service, maximize productivity, and drive profitability. 

Responsibilities:

• Manage and supervise the daily operations of the workshop, ensuring efficient workflow and adherence to service schedules.
• Coordinate with customers to understand their service requirements, provide accurate cost estimates, and schedule appointments.
• Assign tasks to technicians based on their skills and availability, ensuring optimal utilization of resources and timely completion of projects.
• Monitor and maintain quality control standards to deliver high-quality workmanship and meet or exceed customer expectations.
• Collaborate with the service department to prioritize repair and maintenance jobs based on customer urgency and vehicle downtime.
• Ensure compliance with safety regulations and promote a safe working environment for all workshop staff.
• Maintain accurate records of work orders, service transactions, and inventory management activities.
• Monitor and analyze workshop performance metrics, such as productivity, service completion time, and customer satisfaction.
• Identify areas for process improvement and implement effective strategies to enhance workshop efficiency and effectiveness.
• Develop and maintain relationships with key suppliers to ensure the availability of high-quality parts and timely procurement.
• Train and develop workshop staff, providing coaching and guidance to enhance their technical skills and knowledge.
• Stay updated on industry trends, advancements, and best practices related to workshop management and incorporate them into the organization’s processes.

Skills

Requirements:

• Minimum 5-10 years of experience in the same field, with at least 2 years of experience in the same position.
• University degree in the same field or equivalent.
• Excellent managerial and leadership skills to effectively lead and motivate a team.
• Exceptional communication and interpersonal skills, with the ability to interact with customers, team members, and other stakeholders.
• Strong problem-solving and analytical skills to address customer concerns, technical issues, and workshop-related challenges.
• Ethical mindset with a commitment to maintaining high standards of professionalism and integrity.
• In-depth knowledge of workshop management principles, including workflow coordination, resource allocation, and quality control.
• Familiarity with automotive service software and systems for tracking work orders, inventory, and customer information.
• Experience in managing and maintaining workshop equipment and tools.
• Strong organizational and time management skills to prioritize tasks, manage multiple projects, and meet deadlines effectively.
• Knowledge of relevant regulatory requirements and industry standards related to workshop operations and safety.
• Proficiency in data analysis and reporting, with the ability to use relevant software and tools.