Call Center Supervisor
Job Description
A. Accountabilities:
- Excellent knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Excellent knowledge of Windows Standard version (troubleshooting, configuration, installation, etc.)
- Excellent knowledge of hardware (desktops, notebooks and peripherals)
- Excellent knowledge in network client configuration (NIC, TCPIP, DNS, DHCP, etc.)
- Advantage knowledge in other Microsoft applications.
B. Experience:
- At least 4/- to 6/- years’ experience as helpdesk support including at least 1/- to 3/- years as a team leader or supervisor.
C. Education and Certification:
- Bachelor’s Degree in Computer or related fields.
- Preferred MCP
- Preferred MCSE
- Preferred equivalent of the above
Skills
D. General Skills:
- Communication skills.
- Interpersonal Skills
- Decision Making Skills
- Capable of analyzing and diagnosing
- Excellent leadership skills
E. General Remarks:
- Kuwait based / transferable visa
- Arab Nationals only
