Franchise Hotel – Sales Manager
Job Description
Your web browser (Chrome 110) is out of date.Franchise Hotel – Sales Manager
Hotel Brand: Crowne Plaza
Location: Bahrain, Manama
Hotel: Crowne Plaza Bahrain – (MNABA)
Job number: FRMNABA2286
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This job posting is for a position at a Hotel owned and operated by , an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees
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By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer
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Our guests’ safety and comfort always come first. Which is why we’re seeking out a master multi-tasker with the repair skills needed to keep our hotels looking and feeling their very best. Our new Chief Engineer will lead and coach a small but talented engineering team to stay one step ahead of our everyday maintenance needs.
Your day to day
OUR PEOPLE
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments. Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate. Refers sales leads to appropriate personnel within the InterContinental Hotels Group Travel when required to promote the hotel and develop potential business Interfaces with operations on a timely basis
Achieve personal and team goals as assigned. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook Comply with Company Grooming Standards and maintain a high standard of personal hygiene, be well groomed and well-dressed at all times Comply with Time and Attendance Policies Actively participate in training and development programs and maximize opportunities for self-development
GUEST EXPERIENCE
Interact with outside contacts:
+ Guests – to ensure their total satisfaction
+ Airlines, wholesalers, corporate accounts, travel agencies, ad agencies, etc. – to ensure repeat business, follow up on events, and generate new business
+ Other contacts as needed (Professional organizations, community groups)
Attend and represent hotel at trade shows and conventions and/or participate in sales trips to key feeder markets. Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings.
· Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to Hotel business
· Builds profile within local market place through attendance at various events and local market place
RESPONSIBLE BUSINESS
Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures Arrange and conduct special events, site inspections, and off-site presentations for potential clients. Entertain clients in accordance with established company and hotel policies and guidelines. Maintain client files and update information daily in accordance with established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned area of responsibility. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety Familiarize yourself with emergency and evacuation procedures Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager Comply with the Company’s Corporate Code of Conduct
FINANCIAL RETURNS
Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside selling to secure business for the hotel to ensure that room night sales and revenue goals are met or exceeded. Actively prospect and qualify new business. Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. May assist in developing and implementing sales plans. May also participate in the annual budgeting and planning process. Monitors competitors activities and assists in marketing intelligence Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
What we need from you
· Tertiary qualification in Sales and Marketing
· Solid computer skills, proficiency in the use of office software products (MS Word, Excel, Power Point, etc.)
· Excellent ability to effectively communicate in a clear and concise manner in English (both oral and written, Arabic knowledge being of strong advantage
· Minimum 2 years’ experience in a similar position in 5/4 star hotel.
· Drivers license.
What we offer
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.
