Sales Consultant – Riyadh

Sales & Business_Development
Saudi Arabia 🇸🇦
October 2, 2023

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Job Description

Objectives 

  • Sell a maximum number of vehicles possible 

  • Achieve maximum profitability on sales 

  • Ensure the highest degree of customer satisfaction to achieve customer loyalty 

  • Ensure customer awareness of options, accessories, extended warranty and finance facilities

  • Help Retailer to achieve industry-leading standards of customer care and process efficiency 

  • Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales  Manager / Operations Manager 

  • Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet

  • Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales

  • Keep up to date on competitor’s products, prices and specifications 

  • Introduce and follow-up suitable sales prospects 

  • Use the social media applications like Snapcell, Eval expert, …etc. to increase the unit sales vehicles 

  • Achieve maximum profitability on sales 

  • Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations  Manager 

  • Ensure all payments for vehicles are complete for each transaction 

  • Negotiate sales for maximum profitability within limits of authority 

  • Ensure highest degree of customer satisfaction to achieve customer loyalty 

  • Ensure that all invoices, statements and other communications to customers are clearly comprehensive and  have been explained verbally 

  • Consult with customers to discover and understand their needs and address customer hesitation and resistance  appropriately 

  • Approach and receive customers promptly and courteously at all times 

  • Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are  notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory  vehicle handover 

  • Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager /  Operations Manager when needed 

  • Ensure customer awareness of options, accessories, extended warranty and finance facilities

  • Ensure timely and accurate completion of finance proposals and documentation  

  • Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment  and specifications etc 

  • Help Retailer to achieve industry-leading standards of customer care and process efficiency

  • Plan and prepare for the daily sales meeting and conform with Retailer reporting requirements

Skills

Customer Service Focus 

  • Approach every situation with a desire to understand and deliver 

  • Listen effectively and communicate clearly 

  • Use every contact with the customer to build a relationship 

  • Take responsibility for ensuring nothing is left to chance 

Operational/Commercial Focus 

  • Implement a sales plan 

  • Identify and generate selling opportunities 

  • Establish and match customer needs 

  • Conduct sales 

  • Appraise used vehicles 

  • The value used and part exchange vehicles 

  • Make a sales presentation: static 

  • Make a sales presentation: a test drive 

  • Negotiate sales 

  • Handover the vehicle 

  • Manage the customer relationship 

  • Contribute to the collection and use of marketing information 

  • Use technology effectively 

  • Plan and organize personal work schedule 
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