Customer Service Representative (People With Determination)

Job Description

Customer Service Representative (Handicapped Only)

Number of Vacancies: 20

Job Description:

• Handling incoming and outgoing calls and responding to customer’s emails and chats
• Management and resolve customer complaints/queries.
• Identify and escalate issues to supervisors.
• Provide service information to customers.
• Document all call information according to standard operating procedures.
• Follow up customer calls where necessary.
• Complete call logs and reports

Basic requirements for the role:

• Proven experience working as a Contact Centre Agent in any Financial Industry
• Good communication and interpersonal skills
• Languages: Bilingual – Arabic and English B2