General Manager

Business & Product Management
Tunisia 🇹🇳
October 2, 2023

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Job Description

Company Description

Tunisia hotel deals from Anantara Sahara Tozeur Resort & Villas, for your luxurious gateway to the majesty of the Sahara.

Indulge even more with exclusive promotions to enrich your stay at Anantara Sahara Tozeur Resort & Villas.

Job Description

WHAT WE BELIEVE AND HOW WE CHOOSE TO BEHAVE

At Anantara Hotels we always behave in the following way…

  • We have pride in our work, how we present ourselves, and how we communicate with our guests and colleagues.
  • We use our initiative and always find the best way to solve a problem for a guest or a colleague.
  • We work as a team with colleagues across all departments to deliver the highest quality of service on all occasions.
  • We always think of new ways to surprise and delight our guests.
  • We treat guests and colleagues with dignity and respect.  Everyone is important.
  • We hold ourselves to the highest standards of honesty and integrity.
  • We are proud to represent our hotel and our country to guests from all over the world. 

WHY THIS JOB EXISTS

To serve the needs of the business, our guests, and our colleagues by leading the achievement of the financial, strategic, and operational goals and targets of the hotel.

At Anantara Hotels, we proudly represent our hotel and country to guests from all over the world.  We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done.  Anantara employees always find new ways to look after the business, their guests, and their colleagues.   The key responsibilities for this position are:

  • To lead and manage the development of the hotel strategy.
  • To set the annual budget and then deliver the Revenue and GOP targets of the property.
  • To effectively lead and manage all day-to-day operational activities of the hotel, through the Resident Manager and the operational department heads.
  • To effectively manage the owner relationship on behalf of the company.
  • To successfully position the hotel from a Sales and Property Marketing perspective.
  • To ensure that accurate forecasting and Revenue Management activities are taking place.
  • To ensure that the operational and service skills of the hotel employees are constantly improved.
  • To support and implement all corporate programs and guidelines.

HOW YOU CAN SUCCEED IN THIS ROLE

Within Anantara Hotels, the top-performing people who do this job always demonstrate the following attitude:

  • Working with Others:
  • They always try to anticipate and exceed the needs of customers and colleagues
  • They use their own initiative and good judgment to solve problems in a calm and efficient way
  • They enjoy working with others to achieve common goals.  They volunteer as required to ensure the success of the team
  • They act with personal professionalism and integrity at all times

Taking Responsibility:

  • They always conduct business honestly and fairly.  They keep sensitive information confidential.
  • They can priorprior prioritizerload effectively and be organized and structured at work
  • They manage their time and pay attention to detail.  They know their job and are able to work without close supervision.
  • They display a positive attitude, even under pressure.  They personally check their work to ensure its accuracy.

Delivering Results:

  • They are committed to meeting and exceeding all performance standards
  • They constantly look to develop their own professional skills and abilities
  • They perform job tasks in line with established policies and procedures
  • They always try to provide a top-quality experience to all our guests.

Qualifications

Your experience and skills include:

  • 5+ years’ of previous experience in a Luxury leadership role 
  • Understanding of the local market 
  • Passionate to grow and develop self and others
  • Strong relator with abilities to build relationships
  • Strategic, creative, and able to communicate effectively
  • A proven leader who is able to inspire others
  • Strong business acumen and demonstrated success in driving the business’s commercial performance and delivering on KPIs.

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