Key Account Agent
Job Description
Job Summary
Our Client is an Express Shipping, Courier & Logistic company was established in 1994 for serving the documents & parcel documents.
Job Description:
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
Job Requirements:
- Proven experience in a similar position as a key account Agent.
- Experience in Courier, E-commerce and logistics industry is a must.
- Experience in customer relations and providing solutions based on customer needs.
- Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels
- Excellent organizational skills.
- Ability in problem-solving and negotiation.
