Front Desk Supervisor

Hotel, Restaurant, Tourism
Iraq 🇮🇶
October 2, 2023

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Job Description

Job Description

Shull is looking for Lounge Supervisor to work with one of our international clients in Baghdad.

The main responsibilities include:

  • Take care of the operations related to the reception of passengers, and the check-in process at the lounge by monitoring and recording of guests who enter and utilize the Lounge.

  • Offer passengers an exceptional level of customer service always by providing all guests with undivided attention.

  • Ensuring the Premium Lounge is properly maintained at all times.

  • To assure all guest comments are noted down/analyzed and acted on. Dealing with guest complaints and feedback

  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty.

  • Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations, so that service standards are met and maintained.

  • Responsible to follow up on restocking shelves and coolers.

  • Assist operational staff in a proactive manner, to ensure passenger needs are met by undertaking seat changes, issuing of boarding cards, check-in of transit passengers, and reservation changes.

  • Keep all passengers in the lounge informed regarding their flight departure and any other information about their flight by coordinating with the boarding gate staff

  • Answer phone calls and other duties assigned as directed by the Lounge Supervisor.

  • Any other duties associated with the job.

Requirements

Please only apply if you have the requirements we are requesting. Candidates who do not meet the requirements will be automatically rejected.

• University degree (or Hospitality Technical School diploma equivalent)

• Superior customer service skills.

• Self-motivated and willing to go above and beyond the duties to exceed Customer

expectations.

• Detail-oriented

• Ability to anticipate the needs of guests, working proactively to be one step ahead.

• Passionate about customer service and must have relevant work experience.

• Experience as a passenger agent or equivalent experience in aviation field is an

asset.

• Excellent communication skills (written and verbal) in English & Arabic (French is

a plus).

• Commitment to continuous improvement.

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