Waiter

Job Description

Company Description

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

Job Description

1. Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc.
2. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
3. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. 
4. Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
5. Handles the guest greeting upon arrival and their seating through the hostess.
6. Ensures that under no circumstances the entrance is left unattended.
7. Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
8. Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
9. Reports cleanliness and maintenance issues to the immediate Supervisor.
10. Handles guest complaints as per instructions or consults the immediate Supervisor.
11. Does all mise-en place work according to the whole day service requirements.
12. To report any equipment failures/problems to the Maintenance Department.
13. To pass any maintenance requests to the Maintenance Department.
14. To participate in any Training/Developments schemes as recommended by senior management.
15. Attends all regular departmental briefings and contributes to an open communication within the assigned team.
16. To treat guests and colleagues in a polite and courteous manner.
17. To observe high standards of personal hygiene.
18. To maintain clean and organized side stations at all times.
19. To anticipate customers’ needs.
20. To be flexible in assisting around different areas of the hotel.
21. Familiar with the company’s internal policies and safety procedures
22. Helps in other areas of the Hotel if the situation requires.
23. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
24. Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
25. To carry out any other reasonable duties and responsibilities as assigned.