Customer Relations

Job Description

Customer Relations (fresh)

• Understand the demand of consumers to provide timely service and solutions.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
• Compile in-depth data of each customer in a segregated database containing detailed info about each interaction.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Troubleshoot and resolve product issues and concerns.

Skills

• Adept in using customer relationship management software to offer the best client services.
• High school or Fresh graduate
• Proficient in answering phone calls with professional etiquette and a friendly tone.
• Excellent communication and presentation skills.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Good English level