Venue Access Coordinator

Business & Product Management
Qatar 🇶🇦
October 2, 2023

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Job Description

Job Description

The Access Management Coordinator will be responsible for implementing operations relating to the key movements of persons holding an access device into and within the assigned venue, ensuring efficient, safe and well-planned ingress and circulation.

They will be responsible for providing security personnel with assistance in understanding the access control of accredited individuals through the provision of key information, training and equipment and be a point of contact for all clients with access related questions and issues.

The Access Management Coordinator will support the Access Management Venue Manager on all tasks relating to the provision of access management, including but not limited to correct installation of access boards, management and implementation of electronic access control devices and coordinating the assigned volunteers.

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Key Responsibilities:

  • Updating and maintaining the venue Access Boards, that provide clear and unambiguous information as to any access restrictions that exist.

  • Deployment, recovery and accounting for electronic access devices (scanning equipment) deployed at the venue.

  • Ensuring all Functional Areas (FAs) at the venue can locate their working areas and how to reach them, within the constraints of privilege zoning and restrictions.

  • Understanding key client flows, vertical transportation and ingress points onto venue maps and communicating those flows and ingress points to all client groups via the provision of access tours. This includes all flows and planned routes for disabled people and people with limited mobility.

  • Supporting the Access Management Venue Manager in tasks relating to access management in the set up and maintenance of the venue access plans.

  • Deputizing for the Access Management Venue Manager as required.

  • Managing the training, briefing and deployment of Access Management Volunteers.

  • Assist in validating the key wayfinding information on site and provide feedback as required.

  • Facilitate additional and exceptional access requirements onsite and assist all client groups with any access related issues.

  • Any other duties that may be required.

Requirements

Experience:

  • Minimum experience of 1years in the sport event industry, preferably within access management, accreditation, safety and security or venue management. Experience within football is an asset.

  • Wayfinding and route planning in a stadium environment.

  • Event operations

  • Volunteer management

  • Access control systems are an added advantage

    Skills:

  • A methodical and analytical approach to completing work, with excellent attention to detail.

  • Creative and positive problem-solving skills

  • Ability to deliver high levels of customer service in pressurized situations

  • Ability to communicate and collaborate effectively with colleagues

  • English fluency – spoken and written (required)

  • Arabic fluency – an advantage

  • Advanced skills in MS Office (Excel, Word, PowerPoint)

Benefits
Start date: 01/11/2022

End date: 24/12/2022

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