Customer Service Executive

Job Description

Customer Service Executive

Location -Algiers , ,Algeria (DZ)

Job ID -5448

Purpose of the Job

Attend to customer request and needs efficiently and on time to achieve customer satisfaction in all regions.

Job Responsibilities

Provide customer service support for customers & applicants who are based in Algeria Handel phone, internet and face to face interactions with customers; Respond promptly to customer inquiries, solve their problems and escalate when necessary.
Follow up on customer cases and constantly update them. Ensure following up with operations for any special customer needs or to solve any problematic issue. Facilitate the flow of information horizontally and vertically. Collaborate with the team to achieve its objectives Coordinate with the outsource courier company’s in Algeria for shipments delivery Handle all GCS cases, follow up and close all requests on time. Handle shipment collections. Follow up on problematic customers’ cases (delayed/misrouted shipments) and make sure they are resolved properly. Adhere with company HSSE, compliance, and sustainability corporate policies Abide by and implement all new customer procedures Handle SRN & collections in case needed (not applicable to all stations). Follow up on Express Shipments for cash if needed. Ensure customer requests handled on time to ensure customer retention. Abide to customer Stander operations procedures under CGI Project

Job Requirements (Experience and education)

Bachelor’s degree communication or related Business field. 2 Years’ experience in the Customer service. Strong written and verbal communication skills required. Ability to deal with sensitive information in a confidential manner Time management skills · Problem Solving

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.