Job Description
- Company application administration; Deploy, configure, integrate and test the implemented solution based on Technical and Business requirements.
- Company application troubleshooting and supporting during UAT and production.
- Execution of DB scripts/extracts as needed.
- React to High Severity issues technical situation that requires immediate attention.
- Work with multiple teams for successful resolution of issues and incidents.
- Self-motivated professional to work with minimal direction with effective time management skills.
- Open to flexible working conditions including after-hours scheduled application maintenance and support.
- Support daily operation.
- Give advisory to product and operation team.
- Ability to read and understand job-related materials such as instructions, specifications, references and manuals.
- Ability to investigate, analyze information and to draw conclusions in order to troubleshoot issues.
- Ability to learn and support new applications.
- Ability to work independently or as part of a team.
- Providing technical support to teams within the organization, and to external clients when required.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
- Maintaining and updating technical documents and procedures.
- Identifying and resolving technical issues.
- Preparing maintenance plans and upgrading schedules for the organization’s systems.
- Developing reports for teams across the business.
