Job Description
- Analyze and diagnose technical & functional issues in supported applications with full ownership and accountability.
- Handle raised tickets related to supported applications maintaining the agreed OLA / SLA and ensure resolution with colleagues.
- Perform root-cause analysis for incidents raised over supported applications.
- Report major incidents within agreed OLA to incident management team when required and ensure incident report completion.
- Maintain and update technical documents.
- Perform the required change requests over production applications and ensure post-deployment sanity checks are done.
- Install software updates & new releases for in-domain applications to avoid any service interruptions.
