Billing Coordinator

Job Description

Job Purpose / Objective :

Coordinate and perform all activities in billing section, ensure speedy and error free functioning, initiate measures to patient conversion, help approval teams and manage cycle processing time.

Key Responsibilities / Accountabilities :

• Control Billing:
  • Scrutinizes the generated bill done by the billing clerk, keep strict checks on the documents.
  • Interfaces with the patients/its family members relating to explanation of bills and doubts arising out of it.
  • Controls and manages all forms of bills received every day, also have measure on the discount being offered on the billing.
  • Trains Team and new employees on the same.

• Billing Operations:
  • Processes the bills with due diligence, explains the bills to patients, contacts the family to pay in advance if needed.
  • Makes estimation cost for the treatment and operation.
  • Coordinates with business office relating to business promotion, discounts and various forms of offers for the patients.
  • Makes refund to the patient in case of advance payments.
  • Informs business coordinator for the new procedure code in the inpatient or changes to that effect.

• Coordination:
  • Builds coalition with the various departments for speedy processing of patients’ concerns.
  • Takes responsibility of Business Office Coordinator in his absence/crisis situation.
  • Act as a front line or central point of contact for all the departments of the hospital relating to all issues related to approval section.
  • Participates in person-centered care initiatives undertaken by HMG.
  • Enriches patient experience with compassion, respect and dignity.

Education/ Professional Qualification:

• Diploma holder or College Graduate

Experience:

• At least (2) years of experience in the same field

Professional Licensing / Certification / Training:

• N/A

Skills

process management data gathering & assessment data management & record keeping compliance to online incident reporting system