Quality and Continuous Improvement Supervisor

Job Description

JOB PURPOSE:
Create all activities related to the definition, implementation and continuous improvement of RQHSE’s integrated Management System.
Progress our Quality Improvement strategy using information derived from service failures and implement corrective actions to drive 
continuous improvements and reduce future failure demand across the business.
RESPONSIBILITIES/DUTIES
• Works to promote quality improvement and innovation and monitors progress towards goals by collecting accurate, timely data to 
display the quality, cost, and service outcomes,
• Support the other departments within the Risk, Quality, Health, Safety & Environment (RQHSE) division and within the organization in 
continuously improving their systems,
• Defining and implementing the Integrated Management System as per the ISO 9001:2015 standard requirements,
• Defining and implementing the Integrated Management System as per the ISO 45001:2018 and 14001:2015 standard requirements,
• Deploy and execute the Continuous Improvement Framework (CIF)
• Develop and assist to implement effective continuous improvement (CI) training plans that develop and sustain a CI culture, ensuring 
a constant safety focus.
• Develop, implement, and maintain corporate policies.
• Designing and develop quality processes that support the business objectives,
• Support the other departments by providing continuous improvement tools and methodology,
• Utilize analytical / statistical tools& methods combined with the ability to select and apply them to make data-based decisions.
• Utilize and develop valid internal and external standards to measure quality,
• Provides content knowledge in the interpretation, implementation, and maintenance of all accreditations, national quality assurance 
standards or regulatory standards to match external requirements,
• Maintains accountability for ongoing self-development activities, especially related to presentation facilitation, change management 
and application of quality improvement activities,
• Utilize Lean Six Sigma tools in quality improvement projects,
• Ensure that the organization set-up and follow measurable quality objectives particularly relating to the quality of the service and 
customer satisfaction,
• Assist and communicate major problem with other directorate on the strategic action Plan.
• Develop corrective actions and processes to drive continuous improvement,
• Report all RQHSE events identified (non-conformities or compliances, hazards and risk, dangerous occurrences and near-misses, 
incidents, and accidents, ect…),
• Verify that corrective and preventative actions and measures have been defined, realized and are effective,
• Ensure that the calibration process implement effectively,
• Responsible for ISO 9001,45001 and 14001 certifications.
• Assist in Internal Audit Plan and be part of the internal Audit Team.
• Assist in Supplier Audit.
• Assist in the Mystery shopper activity.
Safety Responsibilities
• Promote a positive Safety culture within the workplace and attend any Safety related meetings/briefings as required within the Job 
role,
• Comply with the requirements of the Company Safety Policy and Safety Management System,
• In conjunction with the HSE& Quality Manager, ensure that all accidents and ‘near misses‘ are properly recorded, reported, and 
investigated to determine the root causes,
• Submission of Hazard observations in accordance with Hazard observation reporting guidelines,
• Be mindful that Safety, Security and Environmental is everyone’s responsibility and as such all-staff members are accountable for 
reporting and intervening in Safety, Security and Environmental violations.
•Other duties & responsibilities might be assigned
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
QUALIFICATIONS:
• Bachelor’s degree in engineering
• Demonstrated proficiency in the principles of Quality Assurance
• Demonstrated proficiency in the principles of HSE and environment
• Demonstrated ability to work independently and collaboratively
KNOWLEDGE:
• Fluent in English
• Knowledge of ISO 9001,14001 and 45001.
• Knowledge of Internal Audit Process
• Certified lead Auditor is preferred for ISO 9001,14001 and 45001
• Lean Enterprise and Six Sigma
• Root Cause Analysis
• Statistical Process Control
• Knowledge of quality improvement concepts and methodology
• Demonstrated experience using problem solving & Six Sigma statistical tools to solve problems
• Have good IT skills and ability to learn data bases
EXPERIENCE:
• Minimum 5 to 8 years experiences in Quality management.
• Proven experience in building / deploying / maintaining Quality management systems is a must (ISO 9001).
• Lean Principles to drive Continuous Improvement process and commitment to quality and Safety.
• Understanding of relevant policies, procedures, and processes.
• Highly motivated and flexible to be able to work in a time-sensitive environment and respond quickly and effectively to unanticipated 
high workloads, events, and emergencies.
• Ability to analyze and troubleshoot critical matters; good adaptability and ability to work in flexible hours to meet the company 
demand and deadlines.
• Rail Transportation or automobile industry Sector Knowledge is preferred.
• Experience in 5S Methodology;
• Experience in the Mystery shopper is an advantage;
• Ability to deal with complex matrix organization and multiple interfaces

DESIRED BEHAVIORS
• High level of communication skills
• Uphold her/his accountability towards the business
• Team player
• Promoting a culture of Excellence, Pride and Safety across the business
• Good organization skills and analytical skills including problem-solving
• Details oriented 
• Cultural sensitivity for being based in a multinational environment (French ideally) / ability to remote connect with colleagues abroad
• Evident experience of managing change
• Helicopter view