Service Engineer

Job Description

Service Engineer

Full-time

Department: Services

Company Description

GCG Enterprise Solutions offers innovative applications and tools to help businesses work faster and smarter. Using the world’s most advanced digital technology, GCG streamlines document and information management, saving time and expense. Customized software solutions and asset management tools speed up processes and workflow to improve margins and ensure maximum efficiency.

GCG – ES was established in 1982, The Digital Imaging & Office Services Solutions of Gulf Commercial Group was created to lead the Office Automation Solutions sector in the thriving UAE market. Today, GCG Enterprise Solutions delights an enviable list of distinguished clients with the most comprehensive portfolio of business information management technology in the region.

Job Description

Service Engineer is responsible for the installation, inspection, repair, and Preventive maintenance, troubleshooting of office Imaging Products at the customer site.

Job Responsibilities:

Provide supervisory and technical support to customers regarding technical problems and ensure the Optimum Customer Satisfaction.

Attend the Service Calls within committed Response Time.

Ensure that follow-up work requirements are referred back to the appropriate IT Administrators, Machine In-charge & Operators to enable necessary action and recommendations to customers

Maintain Good Rapport with the IT Administrators, Machine In-charge & Operators.

Write technical reports, recording any customer complaints and forwarding to the responsible department.

Keep the machines up-to-date and provide training to customers when required during Installation of new equipment. Upgrade in time the Firm wares and modification kits as and when advised by Manufacturer.

Ordering of spare parts when required and Follow up on the Pending Calls for Spares.

Focus on making a reasonable Estimation on non-contractual machines; and strive for Cost Savings on Contractual machines.

Seek for opportunities for Consumable Sales and Contract Conversions and provide the Leads to Service Manager.

Advise the Customer on Trade-in of their old equipment with a new one and submit the Equipment Sale Needs to the Service Manager.

Qualifications

Diploma in Office Equipment or higher.

Additional Information

Native Arabic Speaker with good english communication skills.

Service Engineer

Dubai – United Arab Emirates

Full-time