Patient Administrator
Job Description
Patient Administrator
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MAIN PURPOSE OF JOB
To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role
– To effectively and efficiently manage the patient appointment scheduling and registration process
– To effectively and efficiently manage the medical insurance process and other related tasks
– Effectively manage the billing and cash up process
– To consistently meet customer service expectations by improving the quality of patient service
REQUIRED EDUCATION
Essential: Completed secondary school education (Grade 12)
Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting
REQUIRED EXPERIENCE
Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry
Desired: Experience in a Contact Centre or Healthcare environment
REQUIRED JOB SKILLS AND KNOWLEDGE
Computer literacy and proficiency in MS Office applications
CRM (customer relations management) software applications
Hospital information systems
Knowledge of company policies and emergency codes
Knowledge of medical insurance terminologies and process
Medical terminology and procedures
Numerical literacy
Patient scheduling and registration processes
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