SDM (Solution Delivery Manager)

Job Description

Job Description

Country:

Egypt

City:

Cairo

Description:

We’re seeking an experienced SDM (Solution Delivery Manager) is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are in charge of a variety of tasks, such as rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets. A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

What you’ll do!

· Examine the solution requests

· Conduct a market and competitive study.

· Oversee the Technical Team’s investigation and identification of solution technical needs.

· Divide solution into tasks and assign to Tech Team

· Plan relation and dependencies to identify expected date of delivery

· Put into effect full project plan including all project activities and coordinate all relevant departments

· Execute and follow up of project plan, updates and requirements

· Coordinate delivery and implementation on the client side

· Follow up the go live phase

· Follow up with client in the service phase and plan for delivery of client requirements and requests

· Coordinate allocation of core team tasks according to skills and capabilities to ensure product delivery according to standards

· Manage and coach different team members on technical and non-technical aspects to achieve their full potential

· Handle and liaise client relation and act as the client interface

· Staff and recruit in cooperation with HR

· Oversee technical support for team members to ensure they have needed tech informatio

Requirements

What you should have!

· A bachelor’s degree in information technology, software engineering, computer science, or a related field.

· Proven experience in project management, Agile framework, and software development processes.

· Excellent in Microsoft Project and JIRA for project management

· Good leadership, decision-making, and organization skills.

· Proficiency in leading both physical and virtual teams

· Exceptional customer-facing skills

· Strong attention to detail, organizational and multi-tasking skills.

· Excellent communicator (speaking and writing)