Senior Officer – Customer Happiness Centers

Job Description

 KEY RESULTS ACCOUNTABILITIES

# Explain how to use the feedback system to the customer.
# Handle any emergency situation with customers.
# Deliver transaction after entered into the system / completion to the department concerned.
# Match the statements of the daily amount with the money received.
# Perform other responsibilities associated with the position as appropriate.
# Respond to the inquiries from the customers about the required service and procedures.
# Receipt of fees for services provided at the center.
# Provide guidance to assist customers.
# Receive the applications from the customers and make sure to provide the service required and the required
documents and entered into the system.
# Commit to the observations of customer satisfaction surveys.
# Provide some suggestions that would develop the center and upgrading its services.
# Raise the customer needs to the supervisor.
# Communicate and welcome incoming customers
# Awareness the customers of new services at the center.
# Deliver the transactions outcomes to the concerned section (eg, driving license, vehicle license, etc. …)

Education
# bachelor / higher diploma in business administration from a recognized university.

Skills
# 0-2 years of working experience
# Resourceful team player who excels at building trusting relationships with customers and colleagues
# Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple
concurrent projects.
# Exceptional listener and communicator who effectively conveys information verbally and in writing.
# Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining
complex work processes.
# Computer-literate performer with extensive software proficiency covering wide variety of applications.
# Innovative problem-solver who can generate workable solutions and resolve complaints.