Junior System Engineers

Job Description

Job Description

Established in 2002, IST has lead the way in delivering exceptional customer experience (CX) solutions to a multitude of verticals and organizations worldwide. IST cherry picks the best CX technologies in the marketplace to provide their customers with the most comprehensive, innovative, and effective CX solutions. We are looking forward to expanding further in Europe and deliver comprehensive technology enabled CX transformation programs at scale. As a CX Technology Services provider, IST Networks is currently a part of Majorel X where diversity is key for our team that is composed of, data lovers, tech enthusiasts, creative masterminds. and operations gurus, united by a common purpose: to push the boundaries of CX.

Being a part of Majorel X, we currently operate globally with a total of 6 offices in Egypt, UK, UAE, KSA, Bahrain and Turkey, with a highly skilled workforce specializing in Contact Center (Cloud, Hybrid or on-Prem), Customer Engagement Systems (Cloud or on-Prem), Contact Center Agent Desktops, Speech and Language (Arabic and English), Mobile Transactional Security, Digital Signage, Workforce Management, Workload Distribution, Customer Journey Analytics, Robotics Process Automation, Enterprise Mobile Apps, Customer Feedback Management and many more.

Starting a career with IST Networks is exciting and rewarding. We believe in diversity and inclusion. Diverse employees, each of whom brings different opinions and skill sets that are enriching. That’s the way we want it to be. Because we believe that with the right mix of people, innovation takes place. At IST Networks we are also constantly investing in the training and development of our teams as we recognize that when you succeed, we do too.

IST Networks is seeking to fill a System Engineer role, to be based in our Smart Village Head Office in Cairo.

The Engineer to be hired will be responsible for installing, configuring and troubleshooting Genesys components and applications. Besides, Providing support for live projects through Service Edge.

Your day-to-day tasks as a System Engineer will vary depending on your level of ownership over one application or many.

Interested in our opportunity?

What will be your responsibilities?

● Install and configure Genesys components.

● Provide maintenance and technical support for Genesys implementations through on-call and Service Edge platform.

● Investigate the quality of voice and data loss on the network.

● Provide onsite support and implement change in request if needed.

● Generate out of the box reports.

● Configure and customize reports for customers.

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