Call Center Agent
Job Description
United Arab Emirates
Jan 9, 2023
AED 4500 – AED 5000
Contract Full time
Our client is one of the largest electronic brand. They are now looking for a Call Center Agent
to join them.
Roles & Responsibilities
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Benefits
- Employment Visa
- Medical Insurance
Skills
Preference
- Immediate Joiners
- Arabic Speakers
- Prior work experience in call center with any electronic brand for at least 1 year in similar position
Qualifications
- High School / Bachelor’s degree in any related field.
