IT Support Specialist

Job Description

â¢Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems â¢Deliver proactive onsite support and knowledge transfer to the customers. â¢Administrate Active directory users, Exchange users management, SCCM system (Servers and users side), Citrix cloud computing and apps, Print management solution (Server and users Side), â¢Manage and Produce the university Hardware Standards Technical specifications, for Tendering Purpose, preparing technical studies, technical reports for the purchased IT equipmentâs. â¢Supervise the photocopiers maintenance orders, prepare technical specifications, studies, reports. â¢Monitoring and maintaining computer systems and networks. â¢Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns â¢Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems â¢May perform routine security checks on the system â¢Participate in complex technical projects â¢Contributes to unit goals by accomplishing related duties as required. May have budgetary responsibility for purchasing IT equipment and monitoring within a prescribed budget â¢Serves as technical resource to unit. â¢Designs and produces moderately complex reports â¢Talking staff/clients through a series of actions, either face to face or over the telephone. â¢Replacing parts as required. â¢Routine Maintenance o Installing/configuring new computers/telephones o Repairing/upgrading PC and Mac hardware and software o Troubleshooting printers/scanners/copiers o Maintaining inventory of equipment and supplies (cables, adapters, etc.) â¢Confer with staff, users, and management to establish requirements for new systems or modifications. â¢Develop training materials and procedures, and/or train users in the proper use of hardware and software. â¢Prepare evaluations of software or hardware, and recommend improvements or upgrades. â¢Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software. â¢Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software. â¢Supporting the roll-out of new applications. â¢Setting up new usersâ accounts and profiles and dealing with password issues. â¢Responding within agreed time limits to call-outs. â¢Prioritizing and managing many open cases at one time. â¢Rapidly establishing a good working relationship with customers and other professionals â¢Testing and evaluating new technology; â¢Conducting safety checks on computer equipment. â¢Coordinates closely with the UITS helpdesk. â¢Supports technical needs of conferences. â¢Supports the development and maintenance of department websites. â¢Provides workshops for students, faculty and staff. â¢Oversight and management of a 24x7x365 environment which may require some off shift work. This position will also require on-call response to incidents as necessary. â¢Responsible to adhere with all information security policies and procedures of the University. â¢Other duties as assigned.

⢠Bachelor Degree in IT related field ⢠3-6 yearsâ experience in an IT support role