Service Manager

Business & Product Management
Egypt 🇪🇬
October 2, 2023

Apply for this job

Email *

Job Description

  • Monitor the progress of the service contracts and manage the day-to-day activities within the service contract to ensure successful delivery.

  • Ensure continuous and periodical communication between all stakeholders of the service contract to ensure that the delivery is on time, within scope and within budget.

  • Manage proactively all challenges and issues that might be raised during the period of service contract to ensure the satisfaction of the client.

  • Coordinate with procurement, purchasing and logistics all material ordering and delivery considering all logistics aspects mentioned in the contract.

  • Communicate with Service Management, Technical and presales team to understand the project being evaluated to ensure that the successful bid will be managed successfully.

  • Monitor the invoicing on a project and notify the Finance of all the necessary interim invoices to be issued to the client.

  • Support and ensure the collection of revenue with client.

  • Ensure the revenue/cash status are matching planned for both In/Out.

  • Manage the relation with the suppliers and key subcontractors to ensure that the required deliverable are as expected

  • Allocate resources on the project, assign work to the team, and monitor the progress of the team, ensuring that all service level agreement are achieved in a timely manner.

  • Manage the staff chargeability and all other costs and expenses to ensure that they are within the budget

  • Manage customer correspondences and accountable for all service contracts important documents.

  • Work with technical managers to ensure that the proper skills are available and ready for mobility before the starting of service.

  • Coordinate with procurement, purchasing and logistics all material ordering and delivery considering all logistics aspects mentioned in the contract.

  • Represent Giza Systems in all meetings and communications with client representatives.

  • Manage the relationship with the client and ensure proper communication is maintained.

Skills

– Excellent communication, interpersonal and negotiation skills.
– Excellent problem-solving skills.
– Excellent command of English.
– Excellent team leadership.

 

Related Jobs